Refund Policy

Last updated: 21 September 2026

The short version

If the service does not work properly for you and we cannot fix it, you get a refund within 7 days of activation. No arguments, no hoops.

When a refund applies

• The service will not activate on any supported device after our support team has tried to resolve it.
• There is a persistent fault on our side that we cannot fix within a reasonable time.
• The service is materially different from what we described to you before you ordered.

When it does not

• Your internet connection is below the minimum requirement and cannot support streaming.
• A specific channel or event is unavailable, where the rest of the service works.
• You changed your mind after more than 7 days.
• You shared your login, exceeded your connection limit or breached our terms.
• You declined to let our support team attempt to fix the issue.

How to request one

1. Message us on WhatsApp or email within 7 days of activation, describing the problem.
2. Give our support team a fair chance to fix it — most issues are resolved in minutes.
3. If it cannot be resolved, we process the refund to your original payment method.

Refunds are normally processed within 5 to 10 working days, depending on your payment provider.

Free trial first

The best way to avoid needing this policy is to take the free 24-hour trial. It costs nothing, needs no card, and tells you whether the service works on your own connection before any money changes hands. Start a free trial →