Questions, answered honestly.

Most orders are activated within 5 to 15 minutes of your payment being confirmed. You receive your login details by email and on WhatsApp, together with a setup guide for the device you told us you use. If you order late at night, activation can occasionally take a little longer.

No. Streamly4K works on devices you already own — your Smart TV, a Firestick, an Android box, your phone, tablet, laptop or a MAG box. All you need is an internet connection of around 15 Mbps for HD and 25 Mbps for 4K, and an app we help you install for free.

Yes. We offer a trial of up to 24 hours so you can test the channels, the picture quality and the stability on your own connection before you pay anything. Message us on WhatsApp and we will set it up.

One device per connection by default. If several people in the house want to watch different channels at the same time, add extra devices when you order — each additional device adds 50% to the price of the plan.

Message us on WhatsApp. Channel line-ups change and sources occasionally go down; in most cases we can restore a stream or point you at an alternative within minutes. Support is available 24/7.

We send you an invoice with payment instructions by email and WhatsApp. It is a single one-time payment for the term you chose — nothing is stored, nothing renews automatically, and you decide whether to renew.

Yes. If the service does not work properly for you and we cannot fix it, you can request a refund within 7 days of activation under our refund policy.

Not usually. Some internet providers throttle streaming traffic, and if yours does, a VPN can make playback smoother. We will tell you honestly if we think your connection needs one.

It depends on your device. We mainly use IPTV Smarters Pro, TiviMate and similar standard IPTV players. All of them are free to install, and our setup guides walk through each one step by step.

Yes. Your subscription is tied to your account rather than your home address, so it works anywhere with a decent internet connection.

No. We store the details we need to run your account — your email, your WhatsApp number and your order — and nothing about your viewing. See our privacy policy for the full detail.

About 15 Mbps for Full HD and 25 Mbps or more for 4K. A wired Ethernet connection to your TV box is always more stable than Wi-Fi, especially for live sport.

Yes. Message us on WhatsApp and we will work out the difference and adjust your line — you keep the same login details.

Your line simply stops working. There is no automatic renewal and no card on file. If you want to continue, message us before the end date and we extend the same account.